We advise customers to confirm that a piece meets their needs before purchasing. If you have specific concerns about size, materials, or placement, we encourage you to contact us beforehand for guidance.

We make every effort to present our products accurately. Images, dimensions, and descriptions are provided in good faith, though slight variations may occur. Additional images or information are available upon request.

Measurements are approximate, and colour reproduction may vary due to screen settings. Antique and vintage items may show signs of age and patina, which add to their character. Product descriptions are provided to the best of our knowledge but may change due to production variations.

Condition reports can be provided upon request.

Online payments are processed securely through Stripe. For purchases exceeding £8,500, we are required under UK anti-money laundering (AML) regulations to verify your identity before the sale is completed.We reserve the right to decline transactions or cancel orders where AML checks cannot be satisfactorily completed.

Upon checkout, you will receive an automatic email confirmation. For some orders, a member of our team may follow up to confirm delivery arrangements. For direct sales or enquiries outside of the website, an invoice will be issued including our bank details for payment by bank transfer. The gallery does not accept AMEX for orders with trade discounts.

If you’re not completely happy with your purchase, you can return or exchange it within 14 days of receiving it. Items must be unused, undamaged, and in saleable condition.How to

Return: Send an email to info@alveston.london with your order details and the reason for your return. We’ll send you instructions on how to proceed.

Return Shipping: The return shipping cost is the customer’s responsibility unless the item is faulty or damaged.

Refunds: Once we receive and inspect the returned item, refunds will be processed within 5–10 business days to the original payment method. Original shipping charges, duties, and taxes are non-refundable.

Exchanges: If you’d prefer an exchange, we’ll be happy to arrange that once the returned item is inspected. If an exchange isn’t possible, we’ll issue a refund instead.

Our liability is limited to the price paid for the item purchased directly from Alveston Fine Arts Ltd. We are not liable for damages or losses during transit where shipping is arranged by the customer or falls outside courier insurance coverage.